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Lessons from traffic

Construction zone traffic flaggers have critical jobs. The effectiveness of their communication determines the safety and potential lives of construction workers, motorists, and themselves. Manuals are written on the subject, training is required, and in some instances, certification is necessary.

Lives are generally not at stake in most business meetings; however, most organizations lack communication training. Luckily, the flagger handbook has some takeaways that apply universally.

  • Receive and communicate specific instructions clearly, firmly, and courteously.

  • Be understood by drivers (I'll substitute team for drivers)

  • Plan your escape route in case of an emergency.

  • Be courteous and professional.

  • Do not argue with motorists, bicyclists or pedestrians (substitute as you'd like here).

Communication matters for everyone.


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